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FAQ

Skincare

Patch Testing New Products

While we formulate our products with gentle, natural ingredients we still recommend that customers patch test a product before introducing them into their daily beauty regime. Patch Testing ensures your new product suits your skin and means that were you to develop a reaction you would be able to discover it without causing unnecessary discomfort. To patch test, apply a small amount to the inner arm and leave for 24 hours and observe for any reactions. If none occur, repeat this process on the neck, applying a small amount and leaving for 24 hours and check for a reaction. If the area of skin looks healthy and feels good then you're safe!

Can your products be used during pregnancy?

If you are in your first trimester of pregnancy, we recommend using our gentle products. If you are in your second or third trimester you should be safe to use any of our products. If you are pregnant or breastfeeding and have any concerns we recommend that you seek advice from a doctor or midwife.

What is the shelf life of Nathalie Bond products?

To ensure that your products are used during their time of peak freshness, we recommend storing all products in a cool, dry place and out of direct sunlight and using them within 12 months of purchase and within 6 months of opening. Because all of our ingredients are organic and natural, occasionally there can slight variation in colour from batch to batch.

Where are Nathalie Bond products made?

Our products are carefully made and packaged in Colwyn Bay in North Wales by Nat and Andy.

General

Shipping Costs

All of our shipping prices are listed on our Shipping + Returns page.

Are your products organic?

Many of our products are made with certified organic ingredients. Where organic ingredients are not available or are too expensive we have sourced high quality natural ingredients instead.

Are your products tested on animals?

Our products are not tested on animals.

Are the packing peanuts biodegradable?

Yes! They are 100% biodegradable. The easiest way to dispose of them is to dissolve them in water. To do this, place the packing peanuts in a container of warm water and wait for them to break down. Once they’ve dissolved, you can flush them down the drain.

Are your products cruelty-free?

100% yes!

Your privacy

Is my private information safe?

Under no circumstances will your information be distributed to any third parties unless applicable by law.

Environment

Can all of your packaging be recycled?

All of our packaging is made from cardboard and glass so can be recycled or reused.

If you have a question isn't answered below please get in touch and we'll get back to you asap.