Shipping and Returns

Please note: Free shipping is based on the total of the order and not the subtotal before discounts or special offers are applied.

United Kingdom inc. England, Wales, Scotland and Northern Ireland.

Standard Tracked (3-5 Working Days) is £3.95 or FREE for orders over £40.

Tracking is provided by email and/or SMS.

Please note that we do not currently ship to the European Union.

USA

Shipping to the United States of America is a flat rate of $40 for all orders and takes between 3-20 working days. Customers are responsible for any import duties and taxes and Studio Bond cannot refund duties and taxes charged by your delivery country.

Order Issues

If you have an issue with your order please email hello@studiobond.co.uk within 48 hours of receiving goods quoting your order number. If the delivery has been damaged, please send us photographs. Please note that all of our products are handmade and 100% natural and can vary slightly from batch to batch.

Returns

If for any reason you change your mind, we are happy to offer a refund on all goods returned to us within 14 days of order provided they are in their original condition, unopened, unused and in the original packaging. Due to hygiene reasons we cannot offer a refund or exchange on any product which has been used. Postage is non-refundable.

Occasionally products can get damaged in transit. If this occurs, please email us with a photograph of the damage so that we can we can arrange a replacement.

Eco Packaging

Our packaging philosophy is this: as little as possible. Our products do not come in individual boxes and we ship all our orders in strong, recyclable brown boxes. We also use eco-friendly 100% biodegradable packing chips made from starch.

We do not send paper invoices with orders but if you would like one sent via email then please let us know.

We use biodegradable loose fill packaging which are made from GM free starch and are 100% biodegradable and compostable (EN13432) and our shipping boxes are made from 100% recyclable kraft paper.

All of our soap bars are packaged in plastic free boxes.

All of our other products come in reusable or recyclable glass and aluminium containers.

If you have any questions please contact us.